The Directors and Senior Management of 1st Stop Group are committed to ensuring that the FSA principle of Treating Customers Fairly (TCF) is applied in all areas of out day to day business activities.
In adopting the TCF principle we recognise that fair treatment of our customers is about adding value to the service we provide by aiming to:
Protect the interests of customers at each stage of the product life cycle, from promotion right through to after sales service.
Meet as best we can the unique needs of each customer by offering a transparent, efficient and professional service.
Constantly reviewing our service to identify areas for improvement. |
